Privacy Policy

Introduction

At Altacap, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website or services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company information (business name, title)
• Account credentials for order tracking
• Payment and billing information
• Customization preferences and design specifications
• Customer support communications

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address and location data
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers and characteristics

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Sending order updates, shipping notifications, and delivery confirmations
• Communicating about promotions, new products, and special offers
• Improving our website, products, and services
• Detecting and preventing fraudulent transactions
• Complying with legal obligations and enforcing our terms

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf, such as:

• Payment processing companies
• Shipping and logistics providers
• Email and marketing platforms
• Website hosting and maintenance services
• Order fulfillment and manufacturing partners

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law, court order, or government agency.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Access controls and authentication requirements
• Regular security audits and updates
• Data backup and recovery procedures

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

Deletion

You can request that we delete your personal information, subject to certain exceptions.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or contacting us directly.

Cookies

You can control cookie preferences through your browser settings. See our Cookie Policy for more details.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information, please review our Cookie Policy.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are located.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.